Nexa Banco launches WhatsApp-based remittance service with Félix Pago

Nexa Banco is transforming how Guatemalans receive remittances from the United States through a new alliance with fintech company Félix Pago. The partnership allows users to receive money directly into their digital bank accounts, eliminating long wait times, high commissions, and the need to visit physical locations.

A 100% digital and regulated banking solution

Nexa Banco is Guatemala’s first fully digital bank (neobank), authorized by the Junta Monetaria and supervised by the Superintendencia de Bancos (SIB). Its model is built around a modern, digital-first infrastructure designed for customers who prioritize fast, simple, and fully online financial interactions.

Through its collaboration with Félix Pago, Nexa Banco customers can now receive money sent from the United States directly into a regulated and secure bank account, instantly and without intermediaries.

Félix Pago, founded in 2020 in the United States, offers cross-border money transfers via WhatsApp, streamlining the remittance process for senders abroad.

First transfer free and preferential exchange rate

One of the key benefits of the service is that the first transfer made via WhatsApp to a Nexa Banco account is free of charge. In addition, Félix Pago provides a preferential exchange rate on all transactions.

“The first money transfer via WhatsApp to a Nexa Banco account is free, and Félix Pago always offers a preferential exchange rate,” said José Manuel Aguirre, co-founder of Nexa Banco.

How to send money from the U.S. using WhatsApp

The process is designed to be simple and fully digital. The sender in the United States only needs:

• A mobile phone
• Access to WhatsApp
• A valid U.S. debit or credit card

There is no need to download additional apps or create complex accounts.

How to receive your money in five steps

For those who already have a Nexa account, receiving funds takes just a few steps:

1. Open the Nexa app and select “Receive money” from the home screen.
2. Choose the option “Receive money from the United States.”
3. Generate the payment link and share it via WhatsApp with your relative in the U.S.
4. The sender opens the link, completes the form, and pays from their mobile device.
5. Félix Pago deposits the money instantly into your Nexa account, with full availability of funds.

Open your Nexa account in minutes

Guatemalans who do not yet have an account can open one within minutes by downloading the Nexa app and registering with their DPI (Documento Personal de Identificación). Once the account is active, users can immediately begin receiving remittances from the United States.

This alliance between Nexa Banco and Félix Pago simplifies the remittance experience for Guatemalans, offering a 100% digital, fast, and secure way to receive money directly into a regulated bank account.